Provevia support
Get help with your account, job allowance, reports, or Pro subscription.
Frequently asked questions
Check spam and filtered folders, confirm the address was typed correctly, then use the resend option in the app. Delivery can take a few minutes. If it still does not arrive, contact us from the affected email address.
Free accounts can create 10 jobs per UTC calendar month. Deleting an earlier job does not restore the allowance. The allowance resets automatically at the start of the next UTC month, or you can subscribe to Pro for unlimited creation.
Open iOS Settings, tap your Apple ID, choose Subscriptions, then select Provevia. Cancellation prevents the next renewal; Pro access normally remains active until the paid period ends.
Sign in to the Provevia account you want to use, confirm the iPhone uses the original purchasing Apple ID, then choose Restore Purchases from the subscription screen.
Job details, photos, signatures, and reports stay on your iPhone. They are not uploaded to the Provevia server. Back up and protect your device appropriately.
Use Delete Account in the app’s Settings screen. This removes identifiable server account data subject to legal and abuse-prevention requirements. Delete local jobs or app data separately if you also want them removed from the device.
Email us from the address associated with your account. We may need to verify ownership before acting on a data request.