1. Delete your account in the app
- Open Provevia and sign in to the account you want to delete.
- Go to Settings, then Account.
- Tap Delete account and confirm.
Your account is deleted immediately. You do not need to contact us.
2. Request deletion by email
If you no longer have the app installed, email support@provevia.com from the email address of the account, with the subject “Delete my Provevia account”. We confirm the request and delete the account within 30 days.
3. What is deleted
- Your sign-in account: email address, name, and sign-in providers.
- Your subscription status record held by Provevia.
- Rewarded-ad unlock records linked to your account.
4. What is kept, and for how long
- To stop account deletion from resetting the free monthly allowance, an irreversible salted hash of your sign-in identity and your monthly job counts are kept for up to 12 months. They cannot be used to recover your email address or any job content.
- Purchase records are kept by Apple or Google Play, and by our subscription processor, as required for accounting and legal purposes.
5. Data on your device
Jobs, photos, signatures, and reports are stored only on your device and are never uploaded to Provevia. Deleting your account does not remove them; delete the jobs in the app or uninstall the app to remove them.
6. Subscriptions
Deleting your account does not cancel an active Provevia Pro subscription. Cancel it first in your App Store or Google Play subscription settings.