1. Scope
This policy explains how Provevia (“we”, “us”, or “our”) handles information when you use the Provevia app for iPhone or Android, this website, and support services.
2. Information stored only on your device
Job details, customer names, addresses, notes, checklist items, photos, signatures, business-profile information, and generated PDF reports are stored locally on your device. Provevia does not upload this job content to our servers.
Local information remains until you delete the relevant jobs or remove the app and its data. Your device backups may retain a copy according to your Apple iCloud, Google, or device-backup settings.
3. Information we process
- Account information: email address, authentication provider, and an internal user identifier when you create or use an account.
- Authentication data: secure session tokens used to keep you signed in. Passwords are handled by our authentication provider and are not visible to us in plain text.
- Usage allowance records: a randomly generated job identifier, reservation/creation status, timestamp, and monthly creation total. These records confirm that a job was created; they do not contain job content.
- Purchase information: subscription product, entitlement status, renewal/expiration status, transaction references, and purchase-related events needed to unlock Pro features and restore purchases.
- Support communications: information you choose to include when contacting support.
- Advertising data (free plan, optional rewarded ads): when you choose to watch a rewarded ad to unlock an extra job, Google AdMob receives your device’s IP address (which it may use to estimate an approximate location), device and app identifiers, ad interaction data, and diagnostic data such as crash and performance information. Ads are requested as non-personalised. To confirm the reward, AdMob sends us your internal user identifier and a one-time code; it does not receive your job content. In the European Economic Area, the UK and Switzerland, Google’s consent message asks for your choice before the first ad is requested; you can change it at any time in Settings → Ad privacy choices.
4. How information is collected and used
Information is collected when you create an account, sign in with Apple, Google, or email, reserve or create a job, start or restore a subscription, delete your account, or contact support. We use it to authenticate you, enforce the monthly free allowance, provide subscription access, prevent abuse, answer support requests, and maintain service security.
We do not sell personal information or track you across other companies’ apps and websites. On iPhone, Provevia does not ask for permission to track you and does not use the Apple advertising identifier (IDFA). On Android, AdMob may read the device’s advertising ID to serve and measure the rewarded ad; you can reset or delete it in your device’s Google settings. The only advertising in the app is the optional rewarded ad described above, which is served by Google AdMob as a non-personalised ad. Provevia Pro subscribers see no ads.
5. Service providers
We use carefully selected providers to operate Provevia:
- Firebase (a Google service) for account authentication, server-side account and usage-allowance records in Cloud Firestore, and Cloud Functions used for quotas, account deletion, and subscription-event processing.
- RevenueCat for subscription entitlement and purchase-status processing.
- Apple for Sign in with Apple, App Store purchases, device services, and payment administration.
- Google Play for Android app distribution, Google Play purchases, and payment administration.
- Google when you choose Google sign-in.
- Google AdMob (Google LLC) to show optional rewarded ads on the free plan and to verify that an ad was watched. See how Google uses information from apps that use its services.
- Cloudflare for this website, DNS, security, and support-email routing.
These providers process information only to supply their services under their own contractual and privacy obligations. We require providers we control to use appropriate security and data-protection measures.
6. Retention and deletion
Account and subscription records are retained while your account is active and for as long as reasonably necessary for service, security, legal, and accounting purposes. Support messages are retained only as needed to resolve and document the request.
You can request account deletion from the app. Identifiable account data is deleted or anonymised subject to legal obligations. To prevent repeated account deletion from resetting the free allowance, Provevia may retain an irreversible salted hash of your sign-in identity and non-content usage totals. This cannot be used to read your email address or job content. Local job content is controlled separately on your device.
7. Security and international processing
We use access controls, encrypted connections, secure credential storage, and restricted database permissions. No service can guarantee absolute security. Providers may process information in countries other than your own while applying appropriate safeguards required by applicable law.
8. Children
Provevia is a business productivity service and is not directed to children under 13 or the minimum age required in their country. We do not knowingly collect children’s personal information.
9. Your choices and rights
You may review account details in the app, manage subscriptions in your Apple ID settings or in Google Play, withdraw optional permissions in your device’s settings, delete local job content, or request account deletion. Depending on your location, you may also have rights to access, correct, delete, restrict, or receive a copy of personal information.
10. Contact and changes
For privacy questions or requests, email support@provevia.com. We may update this policy as the service changes. The effective date above identifies the current version.